United Pacific Retail Return Policy

If you have purchased an item from United Pacific that does not meet your satisfaction, you may return that item as far as the conditions and procedures below are met. Item/ requested for return beyond 30 days are not eligible for return or refund. For all returns you will need to request an RMA number from our Returns department. Please do not ship back any merchandise to United Pacific without first receiving an approved RMA.

Returning New and Unused/Uninstalled items:

● Items returned shall be in their new original condition with no damage to the items or the retail packaging. Items cannot be dented, scratched or blemished in anyway.

● Any items which have been installed or mounted cannot be returned.

● United Pacific may request photos or additional information on a case by case basis as part of their RMA process.

● Customers will be responsible for shipping costs to send products back. All returns must have a valid RMA number issued by United Pacific. Items returned without a valid RMA number are not eligible for a return and will be disposed of by United Pacific

● Once the items are received and verified as new, unused and in good re-sellable condition, United Pacific will refund the order amount, minus cost of outbound shipping and handling, minus 20% restocking fee, plus sales tax (if applicable) to the issuing credit card for the order.

● Allow up to 5 business days for the refund to process.

● Contact our Returns department as per the Steps to Request RMA below.

Returning items which are incorrect and/or defective or broken in the box upon receipt:

● IMPORTANT: Please do not attempt to install the part. Installed parts are not eligible for return.

● Contact our Returns department within 48 hours of receiving items.

● If you would like a replacement item sent prior to United Pacific receiving the original item back, United Pacific will charge you for the replacement item, including shipping costs.

● United Pacific issue a call tag for returning the incorrect of defective item/s.

● Once the original item/s are received, United Pacific will refund the full amount paid to the issuing credit card. Allow up to 5 business days for the refund to process.

● Contact our Returns department as per the Steps to Request RMA below.

Steps to Request RMA:

Please phone (866) 327-5288 and ask for the Returns Department. Or, you may send an email to returns@uapac.com. Please have ready or include:
● If emailing: Put in Subject Line: Return ORDER # (The ORDER # will begin with an “R”)
● If phone of emailing:
▫ Your complete Name and Address and phone number.
▫ Your ORDER # on the paperwork or email you received. This begins with an “R”.
▫ List the Item # of the products you wish to return
▫ State a reason for why you want to return them

How to Return Items:

● Be sure to include a copy of the RMA in the box with the items.

● Be sure to write the RMA # on the outside of the shipping box.

● Mail items to:
United Pacific – Returns Department
3788 E. Conant Street
Long Beach, CA 90808